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ICU Maintenance Notice 4/1/2019

Valued Internet Café USA Client,
As part of our commitment to providing you with reliable infrastructure, we are posting this notification to inform you of upcoming network maintenance. Please review the notice below for more details:

Maintenance type:

Reason for Maintenance:
One of our upstream bandwidth providers will be performing software upgrades. During this time our team will be diverting traffic, which should have minimal impact on your services.

Chances of latency for all clients and some packet loss for any clients routing through VOX.

Scheduled Maintenance Window:
Start: Tuesday April 9th, 2019 @ 9:00PM PDT (UTC-7)
Finish: Wednesday April 10th, 2019 @ 3:00AM PDT (UTC-7)

Estimated Amount of Downtime:
We understand the importance of keeping your sites and services online, and as of now we do not expect any downtime for our clients, but advise that you prepare for periodic packet loss or increased latency for ~10 - 15 minutes during the 6 hour maintenance window. We would recommend making minimal updates to your websites during this window just to be safe.

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this procedure, please let us know.

Warm Regards,
The Internet Café USA Support Team

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